{"id":882,"date":"2025-07-07T11:53:50","date_gmt":"2025-07-07T11:53:50","guid":{"rendered":"https:\/\/ciseincertification.com\/?p=882"},"modified":"2025-07-22T13:41:35","modified_gmt":"2025-07-22T13:41:35","slug":"iso-20000-12018","status":"publish","type":"post","link":"https:\/\/ciseincertification.com\/?p=882","title":{"rendered":"ISO 20000-1:2018"},"content":{"rendered":"<h5><span style=\"color: #ff6600;\">Standar Internasional ISO 20000-1:2018<\/span><\/h5>\n<h4 data-start=\"75\" data-end=\"305\">Sistem Manajemen Service Teknologi Informasi (Information Technology Services Management System)<\/h4>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/Benefit-ISO-20000-1.jpeg\" alt=\"\" width=\"580\" height=\"437\" class=\"alignnone wp-image-981\" srcset=\"https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/Benefit-ISO-20000-1.jpeg 988w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/Benefit-ISO-20000-1-300x226.jpeg 300w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/Benefit-ISO-20000-1-768x578.jpeg 768w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><\/p>\n<p data-start=\"75\" data-end=\"305\">\u2705 <strong data-start=\"77\" data-end=\"101\">APA ITU ISO 20000-1?<\/strong><br data-start=\"101\" data-end=\"104\" \/>ISO 20000-1 adalah <strong data-start=\"123\" data-end=\"148\">standar internasional<\/strong> untuk <strong data-start=\"155\" data-end=\"223\">Sistem Manajemen Layanan TI (IT Service Management System \/ SMS)<\/strong> yang diterbitkan oleh <strong data-start=\"246\" data-end=\"302\">International Organization for Standardization (ISO)<\/strong>.<\/p>\n<p data-start=\"307\" data-end=\"360\">\ud83d\udccc Standar ini dirancang untuk membantu organisasi:<\/p>\n<ul data-start=\"361\" data-end=\"538\">\n<li data-start=\"361\" data-end=\"443\">\n<p data-start=\"363\" data-end=\"443\">Mengelola <strong data-start=\"373\" data-end=\"409\">layanan teknologi informasi (TI)<\/strong> dengan <strong data-start=\"417\" data-end=\"440\">efektif dan efisien<\/strong>.<\/p>\n<\/li>\n<li data-start=\"444\" data-end=\"538\">\n<p data-start=\"446\" data-end=\"538\">Memastikan layanan TI mendukung kebutuhan bisnis dan pelanggan dengan <strong data-start=\"516\" data-end=\"535\">kualitas tinggi<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"540\" data-end=\"591\">\ud83d\udcc5 Versi terbaru adalah <strong data-start=\"564\" data-end=\"588\">ISO\/IEC 20000-1:2018<\/strong>.<\/p>\n<p data-start=\"598\" data-end=\"633\">\ud83d\udcd6 <strong data-start=\"601\" data-end=\"631\">KOMPONEN UTAMA ISO 20000-1<\/strong><\/p>\n<ol data-start=\"634\" data-end=\"1295\">\n<li data-start=\"634\" data-end=\"734\">\n<p data-start=\"637\" data-end=\"663\">\u2705 <strong data-start=\"639\" data-end=\"661\">Konteks Organisasi<\/strong><\/p>\n<ul data-start=\"667\" data-end=\"734\">\n<li data-start=\"667\" data-end=\"734\">\n<p data-start=\"669\" data-end=\"734\">Memahami peran TI dalam mendukung bisnis &amp; kebutuhan pelanggan.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"735\" data-end=\"832\">\n<p data-start=\"738\" data-end=\"776\">\u2705 <strong data-start=\"740\" data-end=\"774\">Kepemimpinan &amp; Peran Manajemen<\/strong><\/p>\n<ul data-start=\"780\" data-end=\"832\">\n<li data-start=\"780\" data-end=\"832\">\n<p data-start=\"782\" data-end=\"832\">Komitmen pimpinan terhadap manajemen layanan TI.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"833\" data-end=\"927\">\n<p data-start=\"836\" data-end=\"855\">\u2705 <strong data-start=\"838\" data-end=\"853\">Perencanaan<\/strong><\/p>\n<ul data-start=\"859\" data-end=\"927\">\n<li data-start=\"859\" data-end=\"927\">\n<p data-start=\"861\" data-end=\"927\">Menentukan tujuan layanan TI dan mengelola risiko serta peluang.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"928\" data-end=\"1048\">\n<p data-start=\"931\" data-end=\"957\">\u2705 <strong data-start=\"933\" data-end=\"955\">Dukungan &amp; Operasi<\/strong><\/p>\n<ul data-start=\"961\" data-end=\"1048\">\n<li data-start=\"961\" data-end=\"1048\">\n<p data-start=\"963\" data-end=\"1048\">Menyediakan sumber daya, pelatihan, komunikasi, dan pengendalian proses layanan TI.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1049\" data-end=\"1198\">\n<p data-start=\"1052\" data-end=\"1076\">\u2705 <strong data-start=\"1054\" data-end=\"1074\">Evaluasi Kinerja<\/strong><\/p>\n<ul data-start=\"1080\" data-end=\"1198\">\n<li data-start=\"1080\" data-end=\"1198\">\n<p data-start=\"1082\" data-end=\"1198\">Monitoring, audit internal, tinjauan manajemen untuk memastikan layanan TI memenuhi SLA (Service Level Agreement).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1199\" data-end=\"1295\">\n<p data-start=\"1202\" data-end=\"1235\">\u2705 <strong data-start=\"1204\" data-end=\"1233\">Peningkatan Berkelanjutan<\/strong><\/p>\n<ul data-start=\"1239\" data-end=\"1295\">\n<li data-start=\"1239\" data-end=\"1295\">\n<p data-start=\"1241\" data-end=\"1295\">Melakukan perbaikan layanan secara berkesinambungan.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p data-start=\"1302\" data-end=\"1364\">\ud83d\udce1 <strong data-start=\"1305\" data-end=\"1331\">APA FOKUS ISO 20000-1?<\/strong><br data-start=\"1331\" data-end=\"1334\" \/>\ud83c\udf1f Mengatur layanan TI agar:<\/p>\n<ul data-start=\"1365\" data-end=\"1585\">\n<li data-start=\"1365\" data-end=\"1415\">\n<p data-start=\"1367\" data-end=\"1415\">\u2705 <strong data-start=\"1369\" data-end=\"1383\">Sesuai SLA<\/strong> (perjanjian tingkat layanan).<\/p>\n<\/li>\n<li data-start=\"1416\" data-end=\"1474\">\n<p data-start=\"1418\" data-end=\"1474\">\u2705 Cepat tanggap terhadap insiden &amp; permintaan layanan.<\/p>\n<\/li>\n<li data-start=\"1475\" data-end=\"1530\">\n<p data-start=\"1477\" data-end=\"1530\">\u2705 Meminimalkan gangguan (downtime) pada layanan TI.<\/p>\n<\/li>\n<li data-start=\"1531\" data-end=\"1585\">\n<p data-start=\"1533\" data-end=\"1585\">\u2705 Memberikan nilai tambah bagi pelanggan &amp; bisnis.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p data-start=\"1592\" data-end=\"1692\">\ud83c\udfe2 <strong data-start=\"1595\" data-end=\"1634\">SIAPA YANG MEMBUTUHKAN ISO 20000-1?<\/strong><br data-start=\"1634\" data-end=\"1637\" \/>\u2705 Cocok untuk organisasi penyedia layanan TI seperti:<\/p>\n<ul data-start=\"1693\" data-end=\"1962\">\n<li data-start=\"1693\" data-end=\"1765\">\n<p data-start=\"1695\" data-end=\"1765\">\ud83d\udcbb <strong data-start=\"1698\" data-end=\"1732\">Perusahaan IT service provider<\/strong> (cloud, hosting, outsourcing).<\/p>\n<\/li>\n<li data-start=\"1766\" data-end=\"1834\">\n<p data-start=\"1768\" data-end=\"1834\">\ud83c\udfe6 <strong data-start=\"1771\" data-end=\"1795\">Perbankan &amp; keuangan<\/strong> (mengelola sistem TI yang kompleks).<\/p>\n<\/li>\n<li data-start=\"1835\" data-end=\"1886\">\n<p data-start=\"1837\" data-end=\"1886\">\ud83c\udfe2 <strong data-start=\"1840\" data-end=\"1883\">Departemen TI internal perusahaan besar<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1887\" data-end=\"1962\">\n<p data-start=\"1889\" data-end=\"1962\">\ud83c\udfe5 <strong data-start=\"1892\" data-end=\"1959\">Rumah sakit dengan layanan digital &amp; sistem informasi kesehatan<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\ud83c\udfaf <strong data-start=\"1972\" data-end=\"1995\">MANFAAT ISO 20000-1<\/strong><br data-start=\"1995\" data-end=\"1998\" \/>\u2705 Meningkatkan kualitas layanan TI.<br data-start=\"2033\" data-end=\"2036\" \/>\u2705 Memastikan kepuasan pelanggan &amp; pengguna layanan.<br data-start=\"2087\" data-end=\"2090\" \/>\u2705 Mengurangi risiko kegagalan sistem TI.<br data-start=\"2130\" data-end=\"2133\" \/>\u2705 Menjadi lebih kompetitif untuk proyek yang mensyaratkan standar internasional.<br data-start=\"2213\" data-end=\"2216\" \/>\u2705 Mempermudah integrasi dengan standar lain seperti <strong data-start=\"2268\" data-end=\"2302\">ISO 27001 (Keamanan Informasi)<\/strong> dan <strong data-start=\"2307\" data-end=\"2336\">ISO 9001 (Manajemen Mutu)<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>PT. CITRA SERTIFIKASI INDONESIA<\/strong><span>\u00a0<\/span><strong>(CISEIN Certification)<\/strong><span>\u00a0<\/span>memberikan pelatihan dan sertifikasi standar ISO 20000-1:2018 untuk karyawan perusahaan atau organisasi. Kami dapat merekomendasikan konsultan yang berpengalaman untuk membantu tim ISO perusahaan membangun dan menerapkan standar ISO 20000-1:2018 sebelum auditor kami memastikan pemenuhan persyaratan standar ini. Namun tim ISO perusahaan dapat saja membangun dan menerapkan sistem manajemen ini tanpa bantuan konsultan.<\/p>\n<p>Hubungi nomor whatsapp kami sekarang untuk mendapatkan discount istimewa \ud83d\udc4d\ud83d\udc95<\/p>\n<p>&nbsp;<\/p>\n<p><span>Contoh sertifikat pemenuhan persyaratan ISO 20000-1:2018 oleh lembaga sertifikasi Royal Impact Certification Limited yang terakreditasi oleh UAF (United Accreditation Foundation) yang telah menjadi anggota dari IAF (International Accreditation Forum).<\/span><\/p>\n<p><a href=\"https:\/\/ciseincertification.com\/?page_id=771\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878.jpg\" alt=\"\" width=\"439\" height=\"621\" class=\"alignnone  wp-image-1276\" srcset=\"https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878.jpg 1750w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878-212x300.jpg 212w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878-724x1024.jpg 724w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878-768x1086.jpg 768w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878-1086x1536.jpg 1086w, https:\/\/ciseincertification.com\/wp-content\/uploads\/2025\/07\/ISO-20000-1-2018-ITSMS-e1753173039878-1448x2048.jpg 1448w\" sizes=\"auto, (max-width: 439px) 100vw, 439px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Standar Internasional ISO 20000-1:2018 Sistem Manajemen Service Teknologi Informasi (Information Technology Services Management System) &nbsp; \u2705 APA ITU ISO 20000-1?ISO 20000-1 adalah standar internasional untuk Sistem Manajemen Layanan TI (IT Service Management System \/ SMS) yang diterbitkan oleh International Organization for Standardization (ISO). \ud83d\udccc Standar ini dirancang untuk membantu organisasi: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":883,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-layanan"],"_links":{"self":[{"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/posts\/882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=882"}],"version-history":[{"count":11,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/posts\/882\/revisions"}],"predecessor-version":[{"id":1292,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/posts\/882\/revisions\/1292"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=\/wp\/v2\/media\/883"}],"wp:attachment":[{"href":"https:\/\/ciseincertification.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ciseincertification.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}